Work? What Work?
This is a paraphrase of a real life e-mail exchange between the Team Lead Jerry Grass from Team A and the quality assurance individual Frank DeMan from Team B. This exchange is about a project to fix a problem on a large number of servers and the project has been in progress for approx. 3 months.
From: Frank DeMan
To: Jerry Grass
Jerry, I see the request to create the ticket to your team. This is the last ticket we need to complete so we can take this work off our to-do list. You can use the previous ticket as a template. Again all the other work from this project has been completed this is the last batch of work we need to get done.
Thanks…Frank.
From: Jerry Grass
To: Frank DeMan
Hi Frank,
I gave the ticket to Team C. That seems like a huge job to have to complete.
I am not sure what you are saying in your previous e-mail. Are you saying you all ready did most of the work?
Thanks!
From: Frank DeMan
To: Jerry Grass
Jerry,
We’ve all ready reconfigured 269 of the devices. Per your instruction in a meeting we had 3 months ago we opened the requests to your team to create us tickets to do the work. Team B has sent 13 previous requests for tickets and Team A has created 13 previous tickets. Team B has completed 242 of the repairs. Charles from Team A created the first 12 and Sandra from Team A created the last one. All Team A has to do is create one last ticket. Once that ticket is created we can complete the work.
Jerry Grass does not respond to Frank DeMan for 2 days.
From: Frank DeMan
To: Jerry Grass
Jerry, I didn’t see a response back from my previous e-mail. I just want to move this along and get this done. We just need one more ticket to finish up this project.
From: Jerry Grass
To: Frank DeMan
Frank,
Who setup or did the work last time?
Ultimately the work was completed by communicating with another member of Team A but to have a team lead act that way!?
